We are committed to safeguarding your personal information.
Effective Date: 11/15/2025
Last Updated: 11/15/2025
Thank you for using PlexiSocial (“we,” “us,” or “our”). PlexiSocial is a social media management platform that enables users to schedule, publish, and manage posts across multiple social media platforms. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website (https://plexisocial.com) and our services (the “Service”).
By using or accessing our Service, you agree to the collection and use of your information in accordance with this policy.
We collect different types of information about you, depending on how you use our Service:
Account Information: When you sign up, we collect your name, email address, company name, login credentials, and other registration information.
Billing Information: If you purchase a paid plan, we collect billing details, such as payment method, billing address, and credit card or payment processor information.
Social Media Credentials / API Tokens: To connect your social media accounts for posting and management, you may provide OAuth tokens, API keys, or other credentials.
User Content: This includes posts, media, text, or other content that you schedule, upload, or otherwise manage via PlexiSocial.
Support & Communications: We collect any data you send us when you contact support, provide feedback, or fill out forms (e.g., customer support requests).
Usage Data: We collect data about how you use the Service — pages visited, features used, login times, etc.
Device & Technical Data: We gather IP addresses, browser type, operating system, device identifiers, and similar metadata.
Cookies & Tracking Technologies: We use cookies (session cookies and persistent cookies) and other tracking technologies to improve the user experience, manage sessions, and analyze activity.
Third-Party Services: We may collect information from third-party services you connect via PlexiSocial (e.g., social media platforms). We only store what is necessary to enable the Service (e.g., posting tokens, profile metadata) and as permitted by you and the third party.
We use your information for the following purposes:
To Provide & Manage the Service:
Connecting and posting to your social media accounts.
Managing your account (e.g., authentication, billing).
Processing payments.
To Improve & Develop Our Service:
Analyzing usage patterns to optimize features.
Monitoring performance, diagnosing problems, and fixing bugs.
To Communicate with You:
Sending transactional communications (e.g., account confirmation, billing notices).
Responding to support requests or feedback.
Providing updates, newsletters, or promotional materials (if you opt in).
For Security & Compliance:
Detecting, preventing, and responding to fraud or abuse.
Ensuring the integrity and security of our systems.
Legal Requirements:
Complying with applicable laws, regulatory requests, or court orders.
If you are in a jurisdiction that requires a legal basis (such as the EU under GDPR), we rely on:
Performance of a Contract: To fulfill our agreement with you (e.g., provide the Service).
Legitimate Interests: To run and improve our Service, ensure security, prevent misuse, and communicate with you.
Consent: For non-essential communications (like marketing emails), and where required, for certain cookies or tracking.
Legal Obligation: When required to comply with legal or regulatory obligations.
We may share your information with:
Service Providers & Subprocessors:
Payment processors, hosting providers, analytics vendors, email providers, etc., who help us deliver the Service.
Social Media Platforms:
APIs or services you connect to (e.g., Facebook, Twitter, Instagram) to manage and post content on your behalf.
Legal & Safety Reasons:
If required by law (e.g., subpoena, court order), or to protect our rights, safety, or property.
Business Transfers:
In the context of a merger, acquisition, or sale of assets.
Aggregated or Anonymized Data:
We may share or publish aggregated usage statistics that do not identify individual users.
We retain your account and profile information for as long as your account is active or as needed to provide the Service.
Usage data and logs may be kept for a period to support analytics, product improvements, and security (e.g., 12–24 months), unless otherwise required by law.
If you terminate your account, we will retain certain data (e.g., billing, transactional history) to comply with legal obligations, resolve disputes, or enforce agreements.
We implement reasonable technical and organizational measures to protect your data, including:
Encryption of data in transit (e.g., TLS)
Secure data storage
Access controls and role-based permissions
Regular security assessments
However, no system is 100% secure, so while we strive to protect your information, we cannot guarantee absolute security.
We use cookies and similar technologies to manage sessions, remember preferences, and for analytics.
You may manage cookie preferences through your browser settings.
For certain cookies (e.g., non-essential analytics cookies), we may ask for your consent.
Depending on your jurisdiction, you may have certain rights with respect to your personal data:
Access: You may request a copy of the personal data we hold about you.
Correction: You may ask us to correct inaccurate or incomplete data.
Deletion: Under certain conditions, you can request that we delete your data (e.g., when it's no longer needed, or you withdraw consent).
Portability: You may ask for your data to be delivered to you in a commonly used format.
Objection / Restriction: You can object to certain processing (e.g., direct marketing) or ask for restrictions.
Withdraw Consent: Where processing is based on consent, you can withdraw it (though this may affect parts of the Service).
If you wish to exercise any of these rights, please contact us using the details below.
Our Service is not intended for children under the age of 13 (or higher minimum age, depending on laws in your jurisdiction). We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete such data promptly.
Because PlexiSocial operates in / via cloud infrastructure (or third-party providers), your data may be transferred to — and stored, processed, or used in — countries different from your own. We will take appropriate measures to ensure that your data is protected, in compliance with applicable legal requirements (e.g., Standard Contractual Clauses, where relevant).
Our Service may include links to or integrations with third-party sites or services (e.g., social media platforms). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any external sites or platforms you interact with.
We may update this Privacy Policy from time to time (for example, to reflect changes in our practices or legal requirements).
When we make material changes, we will provide notice (e.g., via email or prominent notice on our website) before the change takes effect.
The “Last Updated” date at the top will reflect when changes were made.
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@plexisocial.com
Disclaimer / Important Note
This policy is a template / draft meant to serve as a starting point. It does not constitute legal advice. Depending on your business, customer base, geographic reach, and applicable laws (e.g., EU GDPR, California CCPA/CPRA, other local laws), you may need to tailor it or add additional clauses. You should have your policy reviewed by a qualified attorney or privacy professional before publishing.
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